Quality Assurance and Performance Manager
Post Introduction
The NST are developing an evidence-based approach to the development, and delivery of services, which is outcome focused. The role of Quality Assurance and Performance Manager is a pivotal part of this work.
What you'll be doing
As the Church of England’s National Safeguarding Team, it is important that we have an accurate understanding of the quality of safeguarding practice across the Church – both areas of strength and areas for development. We must ensure that our work is driven by evidence, and, in turn, that we understand what impact our work has on improving safeguarding outcomes for children, young people and vulnerable adults.
In order to achieve this, the National Safeguarding Team’s approach to quality assurance and performance management is described in a number of key documents, which are the basis for reflective and continuously developing professional practice. These are:
- Quality Assurance Framework
- Performance Management Framework
- Learning and Improvement Framework
- Safeguarding Practice Reviews Code of Practice
- Research and Evaluation Framework
- National Safeguarding Standards
This role is responsible for implementing the NST’s quality assurance and performance management approach, including data collection, collation and analysis, oversight of quality assurance and audit activities, and presentation of information and findings to senior managers.
In this role, you will:
- Be responsible for the Performance Management and Quality Assurance functions of the NST, taking a strategic approach to safeguarding children, young people and vulnerable adults.
- Lead on the development of a Performance Management Framework, and will be responsible for maintaining and developing the Quality Assurance Framework.
- Advise the Archbishop’s Council, NST Senior Leadership Team (SLT) and dioceses/cathedrals about the compliance of Church bodies with Safeguarding Code of Practice and the implementation of good practice guidance and recommendations from local and national audits and reviews.
- Proactively research safeguarding best practice through literature reviews learning from nationally published reports, to support the SLT in the evaluation and implementation of best practice.
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
To be successful in this role, you will:
- Senior management-level experience of safeguarding children and/or vulnerable adults at a local and regional level, including development of safeguarding capabilities and practice.
- Experience of successfully delivering organisational change in complex organisations, including cultural change and developing new ways of working.
- Understand how to create and use Key Performance Indicators (KPIs) to monitor and assure quality.
- Substantial experience of developing performance management and quality assurance frameworks and driving service improvement through delivery of high-quality intelligence.
For a full person specification, please see attached job description.
Interviews will be held on the 29th November 2024.
What we offer
Our benefits include:
- A salary of £69,486 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary
- 30 days annual leave plus three additional days
- Flexible working hours and location with an expectation of 1-2 days a month in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.
