Post Introduction

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

1. To source suitable properties for addition to the portfolio giving due regard to; budget, location and design of property. Propose potential purchases to the Acquisitions and Disposals Manager/Head of Operations and Strategy for consideration and review. 
2. Manage,  negotiate and see through to completion  tasks relating to the  acquisition of suitable properties. In accordance with our guidelines and policies instruct appropriate professionals (primarily from an existing call off order list). Record relevant approvals and reports on computer systems for audit purposes. 
3. Negotiate with agents and developers to secure properties following internal approval, arranging viewings (generally undertaken by regionally located staff) to secure a good value deal for the organisation.
4. Instruct relevant parties to undertake surveys and tests of properties being considered for purchase. Summarise fundings in relevant internal reports.
5. Instruct legal advisors to act on behalf of Board (primarily from an existing call off order list). Summarise fundings in relevant internal reports for review by relevant internal parties. To review necessary documentation and where necessary seek further professional advice to ensure our interests are protected and there is full disclosure of future liabilities. 
6. Seek internal approvals for purchases.
7. On behalf of the Board arrange via our finance team and business services teams payments for deposits and property purchases.
8. Arrange for contract signings (signings undertaken by Directors).
9. Arrange for purchased properties to be set up on our housing data base system together with the relevant property information.
10. Arrange relevant compliance related works to newly purchased properties in accordance with our internal policies and procedures and provide all relevant certification to our compliance team prior to the commencement of a new tenancy.
11. Manage tasks associated with the disposal and sale of the non-retained property portfolio  ensuring appropriate professionals are instructed in accordance with our guidelines and  that policies and procedures are followed accurately  and evidenced on file for audit purposes. Seek internal approvals in line with policies.

1. Working with the housing team and our maintenance partner, ensure lead in times are met, that void re-let times are kept to minimum and any potential financial risks are minimised by following appropriate void procedures. 
2. To support the management of refurbishment of our empty properties through our maintenance provider or other contractors to ensure they meet our lettable standards, on time and within agreed budget as set down in the relevant policies and processes. Issue instruction to contractors (seeking internal approvals as applicable), review proposed works schedules and when applicable seek customer choices in relation to works.
3. To support the active management and monitoring of value for money, performance and quality standards reviewing the effectiveness of refurbishment works in order to promote continuous improvement.  
4. Ensure relevant liaison with internal and external stakeholders where necessary to ensure our properties meet the needs of our customers both in terms of comfort and mobility (subject to internal policies on aids and adaptations and letting standards) and in good time for their planned retirement. 
5. Liaison as appropriate with agents, professionals and contractors ensuring compliance with probity and procurement policies are adhered to at all times. 
6. Create and maintain accurate and up to date property record details using both manual and IT recording systems in order to produce accurate information to support the performance targets and KPIs for the team. 
7. Maintain and update the delivery partner void tracker and the equivalent for external contractors.
8. To provide our business services team with required information to enable new properties to be set up on our housing management system (QL) and data for properties being disposed of. 
9. Provide relevant data and certificates to our property compliance team in relation to works undertaken. 
10. Raise works orders to contractors, issue relevant instructions, within delegated authority, vary works orders and complete as required on QL.
11. Update property components and other relevant property information on QL and stored on shared drives.  
12. Ensure cost data and progress information in relation to works is provided to relevant parties in a timely manner to assist in forecasting of expenditure and accurate tracking of costs. 
13. Instruct and monitor the gas capping, drain down and associated activities once a tenancy has ended, or property is purchased, to ensure completion within agreed timescale.

1.  Regularly update other colleagues as required to provide updates on works, proposed property purchase and the like to ensure the expectations of those retiring can be effectively managed.
2. Participate in managing calls received though the Housing Helpline and other team based contact numbers together with managing correspondence received though team based emails.   
3. Taking personal responsibility for ensuring the accuracy of data and recorded information.
4. Manage confidential information in the appropriate manner ensuring that systems are complete and correct at all times.
5. Any other duties commensurate with the duties and level demanded of the current post holder as designated by the Manager.
6. Willingness to travel throughout the United Kingdom to meet customers/contractors.

• Experience of working within a Housing  or Property environment (ideally occupied residential)
• Experience of property environment and in particular conveyancing process 
• General knowledge of building construction and preventative maintenance
• Experience of delivering  a customer focused service 
• Experience of providing support to residents/tenants 
• Genuine skills in engagement and communication including negotiation and persuasion.
• IT Literate with previous knowledge in Microsoft products and the use of database systems. 

• Good communication, negotiation and liaison skills
• Attention to detail, ability to follow defined processes and procedures, good record keeping. 
• Good IT skills (MS office products)
• Ability to work with minimal supervision, whist being organised and self-disciplined.
• Excellent people skills
• Flexible and approachable
• Confident and responsible, making decisions and being accountable 
• Ability to cope with competing deadlines, to prioritise and set targets, working in a structured manner
• Be self-motivated, have initiative and a record of achieving agreed objectives within time and resource constraints.
• Adaptable and innovative
• Ability to relate well to a variety of people and create, maintain and enhance working relationships.
• Willing to learn new concepts and open to change

• Knowledge of health and safety legislation, CDM and HHSRS
• Use of data base systems (Housing management systems/QL/SAP preferred) 

• A salary of £38,918 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme 
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies