Post Introduction

The Church of England Pensions Board is one of the seven National Church Institutions (NCIs), that support the mission and ministry of the Church of England.   

The Board provides retirement services to those who work or minister for the Church, providing pensions for 44,000 members, and providing support with retirement housing to 1 in 6 retiring clergy. We also directly manage c£3.2bn of pension investments, ensuring these are invested responsibly in line with the Church of England’s ethical policies.   

The Board is currently exploring the possibility of introducing a collective money purchase pension scheme, in tandem with simplifying its existing pension arrangements.  

Please note that this is a fully remote role.

What you'll be doing

• 1st line user support of UPM and CivicaMail. Coordinate responses to questions received on a daily basis.
• Flagging issues to System Developers / Business Systems Manager for further investigations.
• Maintenance of UPM calculation factors
• Monitoring and maintenance of documents in and out of UPM
• UPM user maintenance
• Running reports for internal and external use
• Testing in UPM new developments and software releases, including calculation tests.
• Monitoring of daily updates to ensure automated processes have run smoothly
• Perform data cleansing for data quality checks.
• Updating of letter templates with minor wording revisions
• System changes/updates relating to new employers
• Maintain spreadsheets for changes to factors
• Support on project work and regular exercises
• Opportunity to learn systems development work to support career progression.

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

You will need to have:

• Experience in pensions administration
• Good IT skills including word-processing, use of databases, spreadsheets and e-mail.  
• Good written, verbal and telephone communication skills at all levels
• Ability to identify priorities and plan and organise daily work routines in a flexible manner
• Ability to work under pressure to meet deadlines
• Flexibility to deal with the unexpected 

Please refer to the Job Description for more information about the role and person specification. 

Online interviews are expected to be held week commencing 19th May 2025

What we offer

Your Salary 

• A salary of £52,542 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department’s needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.

• Automatic enrolment and access to Medicash (one of the UK’s leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.

• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT NATIONAL CHURCH INSTITUTIONS

The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values.  Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role.