Post Introduction

The Payroll Team is part of the NCIs Finance department, a shared services function serving the NCIs and the wider Church. It has responsibility for processing the monthly payroll for the Church of England’s 8,000 stipendiary clergy (in the UK, Channel Islands and Isle of Man), staff working for the National Church Institutions and Bishops’ office staff, those employed at the Church of England Pensions Board’s supported housing schemes, and a number of smaller Church-related clients. Whilst the team is embedded within the Finance function, they work closely with the NCIs HR team, the People System team and diocesan colleagues to ensure the delivery of a joined-up high-quality service to a broad range of stakeholders.

In this role as Payroll Officer, you will undertake end-to-end payroll administration tasks and work within an agreed control framework and in line with agreed monthly timetables and service levels to deliver payroll processing for all relevant payrolls. 

Even if you don’t have payroll experience, this could be an exciting opportunity to learn something new, as we will offer full training and the potential that you could do a Level 3 payroll qualification whilst working.  

In this role, you will: 

• Act as a first point of contact for payroll-related queries.
• Process end-to-end payroll (starters, leavers, changes, variance checking, etc).
• Respond to enquiries (by phone, email, online) from payees and payroll customers on a timely basis, demonstrating high levels of customer service.
• Undertake payroll processing tasks including PAYE, NI, student loans, childcare vouchers, cycle to work scheme, parental leave, statutory payments, court orders, GAYE, other personal deductions, and tax year start/tax year end, etc.
• Be proactive to meet payroll deadlines. 

 To be successful in this role, you’ll need to:  

• Demonstrate initiative to work independently and also be part of a team.
• Have a can-do attitude and willingness to learn. 
• Have meticulous attention to detail with a high degree of accuracy. 
• Very good numerical skills, able to undertake calculations with confidence and spot errors. 
• Good IT skills, with accurate and quick data entry/ keyboard skills. 
• Confident, polite, service-orientated approach, able to offer excellent customer service. 
• Able to identify priorities and plan and organise daily work routines. 
• Ability to work well and effectively under pressure to meet strict deadlines. 
• Able to communicate clearly verbally and in writing. 
• Experience of working with systems. 
• Experience in dealing with a large and varied customer base. 
• Proven experience in a similar role, a payroll qualification is desirable.

Please note, this is a hybrid role with the expectation to work from the office in Church House, London, at least 1 day per week (currently on Tuesdays). 

• A salary of £34,801 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time)
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department’s needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK’s leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity