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Housing Officer

Post Introduction

As a Housing Officer, you’ll play a crucial role in providing support to clergy preparing for retirement. This job isn't just managing properties — you will make a significant difference to people's lives by giving them personalised support and expert advice on retirement housing, recognising their individual needs.

The Church of England Pensions Board (one of the National Church Institutions) is unique in being a pension provider and a charity focused on helping clergy find a home for their retirement. Our aim is to deliver a professional high quality, caring and efficient service to our customers, respecting their needs and the needs of those who provide us with the resources to do this.

About the role
You’ll be responsible for a specific geographical area, managing both rental and shared ownership properties, working collaboratively with people from a range of organisations. You will play a key role in keeping things running smoothly, providing excellent customer service whilst ensuring we maintain compliance with our policies and processes.

Your core responsibilities will include:
  • Researching and contributing to our Housing Options library, actively creating partnerships with other providers to assist with meeting the retirement housing needs of our customers.
  • Assisting and supporting future customers with planning for their retirement, helping them to explore all housing options available to them both to ensure they are aware of their options, know how to access them and that they meet their needs.
  • Managing applications for retirement housing including initial applications, planning and arranging home visits, and signposting our customers to other housing providers where needed to ensure that their housing needs are met.
  • Advocating for our customers with specific needs, working with Occupational Therapists and other professionals, and signposting our customers to external providers to provide access to suitable housing where necessary.
  • Giving presentations (e.g. at clergy retirement seminars) and contributing to raising awareness on retirement housing options.
About you
You will need to be comfortable working flexibly as part of a team and able to prioritise your own working. You’ll have experience of working in and delivering an effective housing and tenancy management service within a customer-focussed organisation, and will be familiar with various housing options and solutions. You’ll also need a good working knowledge of Housing Law as it applies to tenancies.
Other key requirements include:
  • Excellent communication skills with the ability to engage with our customers professionally and with empathy in person, on the phone and in writing;
  • Experience of creating and building partnerships with other agencies to support service delivery;
  • Confidence in using Microsoft Office (including Outlook), and CRM systems.
A social care or housing management qualification is desirable, as is experience with housing management systems and a current driving licence.
The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
About the NCIs
The National Church Institutions (NCIs) comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the NCIs to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever area they work in and whatever their background.

Living out our values in all that we do, we:
  • Strive for Excellence
  • Show Compassion
  • Respect others
  • Collaborate
  • Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.
The closing date for applications is Sunday 19 May 2024.
1st stage interviews will be held on Friday 24 May 2024.
2nd stage interviews will be held on Tuesday 04 June 2024.
Apply

Post in the same category

Overview

Salary £38,918 per year
Annually
Post Reference cofe/TP/76434/7007
Contract Type Employee
Closing Date 19 May, 2024
Post Category Administrative
Business Unit Pensions Board
Location Church House, United Kingdom
23 April, 2024
Apply

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