Head of Implementation and Integration
Please Note: The application deadline for this post has now passed.
Post Introduction
The Church of England Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.3bn of pension savings entrusted to us to not only grow our members’ pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Board also supports 2,500 retired clergy with their planning to be well housed in retirement, including managing a national portfolio of 1,200 rented homes and Community Living options.
About the Department/Role
The purpose of this role is to lead the implementation of new services, products and support to support our customers with their retirement plans. As well as getting into the ‘nuts and bolts’ of change delivery (e.g. standing up new systems, processes, ways of working), this role will be responsible for cultivating partnerships with quality expert providers who can help our members access different forms of support. As a change leader within the Board, the Head of Implementation & Integration will also help develop a culture of continuous improvement and innovation within our teams.
What you'll be doing
The main focus will be to lead the implementation of new customer-focused services including:
- Implementing the appropriate delivery model including processes, structures, systems, data, and ways of working
- Working collaboratively with colleagues within the Pensions Board and the national and local Church to ensure new services effectively integrate with existing avenues of support for members about their retirement planning.
- Establishing quality partnerships with expert providers– including running procurement exercises, putting in place appropriate contracts and mechanisms to support ongoing partnership management, creating and testing integrated customer journeys
- Working with Pensions Board and HR colleagues, agree right recruitment approach and bring in key resources for service delivery including resourcing, delivery model, products and services, customer experience, operations, customer engagement and governance.
- Where new services are implemented, establish appropriate KPIs, feedback and reporting mechanisms to demonstrate effective service delivery and encourage continued improvement/refinement.
- Work with technical experts to put in place required systems and data to enable future package, ensuring streamlined delivery and compliance with internal standards.
- Work with communications colleagues, to ensure there is a well thought through communications and engagement plan, that builds on existing communication channels, to create awareness, encourage involvement and engagement from customers
Key role requirements
- Recent experience of implementing new services within an operational and customer-focused environment
- Significant experience in implementing complex transformative change, including managing multiple workstreams in parallel, working across the programme lifecycle
- A track record in effective stakeholder management to achieve buy-in to change
- Experience of and building successful informal and formal partnerships to deliver goals, including setting up appropriate contracts and assurance mechanisms
- Experience of working in and leading multi-disciplinary teams in a complex environment
- Experience of designing and implementing effective engagement plans – with stakeholders and customers
- Formal industry recognised qualification in Programme, Portfolio Management or Strategic change implementation
- Good working knowledge of Microsoft products, and tools/techniques for tracking progress on deliverables.
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.
Please refer to the Job Description for more information about the role and person specification.
What we offer
Your Salary
- A salary of £82,157 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits
- 30 days annual leave plus eight bank holidays three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department’s needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
- Automatic enrolment and access to Medicash (one of the UK’s leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
ABOUT NATIONAL CHURCH INSTITUTIONS
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.
Please note: You must have the right to work in the UK to be considered for the role.
