Head of Business Operations
Post Introduction
WE ARE HIRING!
About the Pension Board Housing Department
The Church of England Pensions Board (PB) Housing Department provides housing options for those who retire from ministry in the Church of England. More widely, the Pensions Board is a charity which runs pensions schemes with over 30,000 members and provides grants as well as accommodation.
We offer a range of housing options for retired clergy and eligible family members, primarily through:
- 1,200 rental properties located throughout England
- Community Living (sheltered housing type accommodation with additional facilities) homes in 7 schemes across England
- Relationships with other housing providers
What you'll be doing
The purpose of this role is to lead the PB Housing Business Operations function, collaborate with Senior Leadership Team colleagues to ensure the effective and efficient delivery of PB Housing business operations to the benefit of the Board’s customers and funders. The role delivers support and enabling services to colleagues and customers through administration, processing and data management activities.
Summary of main responsibilities
- Support, lead and develop business operations
- Financial and data management
- Supplier relationship building and management
- Compliance and reporting
- Safeguarding support
Key role requirements
- The post holder is expected to work from Church House 1-2 days per week.
- Commercially astute and experienced senior professional skilled in business support operations.
To be successful in this role, you will need to be/have:
- Leadership and management skills with the ability to inspire, motivate and empower people, managing performance and development of staff.
- Able to lead and manage teams, budgets and other resources, and contracts.
- Strong interpersonal skills including motivational, negotiating, influencing and networking.
- Strong technical background with sound understanding and knowledge of finance systems.
- Proven problem analysis and problem-solving capability.
- Substantial experience of leading business operations or support services teams.
- Experience of delivering excellent external and internal customer service.
- Knowledge of business operation systems, including payments management.
- Experience of working with and supporting Committees and Boards.
- Knowledge of housing Service Charges (Desirable).
- Understanding of the operations of a mortgage business (Desirable).
- Experience and understanding of older people and their housing needs (Desirable).
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.
Please refer to the Job Description for more information about the role and person specification.
What we offer
Your Salary
- A salary of £82,157 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits
- 30 days annual leave plus eight bank holidays, three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department’s needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
- Automatic enrolment and access to Medicash (one of the UK’s leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
ABOUT NATIONAL CHURCH INSTITUTIONS
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.
Please note: You must have the right to work in the UK to be considered for the role.
Internal Application closing date - 16 March 2025
External Application closing date - 30 March 2025
Interviews will be held via Microsoft Teams week commencing the first or second week of April, 2025.
