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Facilities Manager

Please Note: The application deadline for this post has now passed.

Post Introduction

We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Lambeth Palace is a unique building of significant historical and global provenance.  It is, first and foremost, the home of the Archbishop of Canterbury and his family, as well as home to a wider, diverse and thriving, residential community.  It is also an office and the epicentre of the Archbishop of Canterbury’s ministry to the Church of England and the global Anglican Communion. It is a Grade I listed building comprising various listed buildings dating from the 12th to the 20th centuries, set within 10 acres of beautiful landscaped gardens. 

By its nature and location, Lambeth Palace is seen as an iconic statement of the values and the nature of the Church of England, the Anglican Communion and the ministry of the Archbishop of Canterbury. As such, the way it is run and managed is essential to the witness and ministry exercised or exemplified within its boundaries.  It requires flair to work well, joy to give atmosphere, peace to encourage ministry and love to welcome guests of all kinds.  In collaboration with the wider Facilities Team, the Facilities Manager plays a role in the setting of the tone and ethos of the practical operational extension of the Archbishop’s ministry. 

This is a unique opportunity to join a Facilities Team, which is responsible for an internationally significant estate which includes both historic and contemporary buildings. 


In this pivotal role of Facilities Manager, you will be responsible for the management and successful delivery of all hard and soft facilities services across the Lambeth Palace estate. 

You will work closely with  the Head of Facilities & Steward to implement Health and Safety compliance across the estate and make Lambeth Palace a safe and well managed environment for our residents, staff and visitors.

A Basic DBS check will be required.

For an informal conversation please contact:

The closing date for applications is 21 April 2024.
Interviews will take place w/c 29 April 2024.

A comprehensive and supportive induction programme will be put in place for the post holder to ensure that they have all the information, access and contacts required to quickly acclimatise and excel in this role.

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

We offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

  • Ensure the Lambeth Palace estate is managed to the highest possible  standard, ensuring all areas are well presented, safe, secure and compliant for all visitors, residents and staff alike.
  • Review and regularly ensure all agreed security measures are in place and are communicated accordingly.
  • Ensure all works undertaken across the Lambeth Palace estate are safely assessed and authorised before they are carried out. 
  • Review Health & Safety risk assessment submissions relating to operations and buildings, identifying and ensuring any corrective actions are completed.
  • Work closely with the Hospitality Team to ensure events are assessed properly and robust H&S procedures are in place. 
  • Manage compliance and ensure best practice in the following areas: asbestos management, fire control management, water systems management, working at heights, electrical compliance, mechanical compliance, lifts, H&S inspections, etc.
  • Ensure the proactive management of all hard and soft facilities tasks including, but not limited to office moves, PPM, reactive maintenance, office services and statutory compliance.
  • Ensure that all planned and reactive maintenance are undertaken and completed within agreed schedules, frequencies, and statutory requirements.
  • Implement and manage facilities contracts SLA’s. 
  • Manage, query and follow up Facilities related tasks.
  • Manage all utility contracts, council taxes and licenses.
  • Line manage and give day-to-day supervision, direction and motivation to the Facilities Co-ordinators, Facilities administrator and Assistant.
  • Manage the Facilities Helpdesk on a day-to-day basis ensuring requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required.
  • Support and develop best practice standards, procedures, processes and expectations and deliver them to provide a first-class work experience.
  • Ensure consistently high levels of customer service are delivered for all hard and soft service facilities and maintenance issues. 
  • Liaise regularly with contractors, making sure disruption to the Archbishop’s family, other residents, staff and Hospitality is minimised and work is completed as quickly as possible. 
  • Ensure effective communication with the Archbishop’s family, other residents, staff, Garden and Hospitality Teams on all work affecting the estate.
  • Monitor and report on the Palace’s environmental impact and initiating methods to improve sustainability.
  • Assist the Head of Facilities & Steward in financial/budgetary management, including verifying and arranging payment of contractors’ invoices and reporting on the annual budget.
  • Where authority has been delegated, progress the work of the Head of Facilities & Steward in their absence and within agreed parameters, including out of hours working when required.
The Requirements


  • Hold NEBOSH General Certificate.
  • IWFM qualification or equivalent experience.
  • Highly organised and efficient; able to prioritise and keep track of multiple projects. 
  • Ability, enthusiasm and willingness to work as part of a team, giving directions when required within a supportive environment.
  • Possess and evidence a strong passion for delivering professional and high-quality facilities services with a "can-do" attitude and flexible approach.
  • Proactive approach to problem solving.
  • Resilient and emotionally intelligent.       
  • Excellent communication skills, both oral and written.
  • Tactful and diplomatic, with the ability to handle confidential matters. 
  • Ability and confidence to influence people, at all levels.
  • Ability to build effective relationships with a variety of customers as well as internal and external stakeholders at varying levels.
  • Excellent IT skills with the capacity to use technology to solve problems and increase effectiveness.
  • Proven experience in hard and soft FM.
  • Experience of leading, motivating and inspiring a team of facilities professionals to ensure that a diverse range of work is carried out.
  • Experienced in leading H&S/compliance issues, including full management and organisation of health and safety records and systems. 
  • Practical experience of managing Health & Safety and carrying out risk assessments.
  • Experience of dealing with a diverse range of stakeholders with a wide range of expectations,  each requiring a different approach.
  • Experience of overseeing a facilities Help Desk.
  • Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to work outside normal office hours (including some weekends) is required.
  • Live within easy commuting distance to Lambeth Palace.
  • Available to be contacted and/or attend the site out of normal working hours if required.
  • IOSH Managing Safely Certificate.
  • First aid at work trained.
  • Experience, knowledge or interest in the facilities management of historic buildings including full management and organisation of health and safety records and systems in a historic setting.
Disclosure & Barring Service (DBS) Requirements:
  • This role requires a DBS check: Basic level.
About Us

In the National Church Institutions (NCIs), we support the mission and ministries of the Church of England. We work with parishes, dioceses, schools, chaplaincies and other ministries, and with national and international partners including mission agencies, and other denominations and faith groups. 

Find out more about working for the National Church Institutions at Careers | The Church of England

NCI values
  • We strive for excellence 
  • We collaborate 
  • We act with integrity 
  • We show compassion 
  • We respect others

We believe our commitment to belonging and inclusion fuels our progress and drives us forward.  The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values.  Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you. 

If there is anything we can do to support you in your application please get in touch via email to

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.  

We are a member of the Armed Forces Covenant, and welcome applications from those of you who have served in our Armed Forces and their families. 

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