Post Introduction

About the Department

The Pensions Board, as part of the National Church Institutions (NCIs) of the Church of England, offers a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values.  Even if you have never thought about working for us before, if you have the skills and experience, we’re looking for, then we would like to hear from you.

What you'll be doing

As Digital Manager, you will be the guardian of the digital ecosystem required to run our Financial Wellbeing service—ensuring our portal and supporting technologies are reliable, secure, and continuously evolving to meet the needs of clergy, diocesan partners, and internal teams. You will oversee day-to-day operations, manage supplier relationships, and embed usercentred design principles into every development cycle. Working closely with colleagues across communications, data, and customer service, you will translate organisational strategy into practical, future-ready digital solutions.

This role is both operational and strategic: you will keep systems running smoothly while also scanning the horizon for emerging technologies, ensuring our platforms remain resilient, accessible, and aligned with best practice in cyber security, data protection, and user experience. Ultimately, your work will underpin the delivery of trusted, seamless services that empower clergy and support the wider mission of the Pensions Board.

Key role requirements

Content & Systems Management 

• Oversee the day-to-day operation of the portal, working with our provider partner to ensure high availability, minimal downtime (against reportable KPIs), and responsive firstline fixes.
• Lead incident and problem handling working collaboratively with the NCIs technology team; keep run-books current.
• Maintain and optimise CMS/CRM integrations, ensuring data accuracy and smooth system interfaces.
• Embed analytics and reporting tools within the portal to track usage, engagement, and service outcomes.
• Ensure digital content is aligned with organisational standards, accessibility requirements, and user experience best practice.
• Audit and fix accessibility issues; include accessibility checks in release gates; run inclusive testing. 

Planning & Delivery 

• Own the change plan and priorities; manage release calendars; run post-release reviews.
• Lead requirements gathering and business analysis for new digital features or system upgrades, informed by data insight
• Translate strategic objectives into digital roadmaps, balancing agile delivery with longer term planning.
• Manage supplier contracts, budgets, and delivery timelines, ensuring value for money and compliance with procurement standards.
• Commission, embed and test system changes, coordinating with IT and external developers, and ensuring version control. 

Materials & Supplier Oversight 

• Maintain a library of digital templates, workflows, and governance documentation.
• Work with communications and other colleagues to oversee supplier-produced collateral, ensuring technical quality and alignment with brand and service standards. This includes specifically working with the Communications Officer to align portal content with broader messaging/campaigns.
• Monitor and enforce cyber security policies, ensuring all digital assets meet regulatory and organisational requirements.
• Hold regular performance reviews; ensure contracts include the right protections; confirm value for money

Stakeholder Engagement 

• Act as the primary digital contact for the service internal teams, diocesan partners, and external suppliers – this includes being comfortable with answering customer calls.
• Collaborate with colleagues looking after other key systems within the Pensions Board, working together on team learning, development and optimising a digital first customer experience
• Collaborate with the NCIs Technology team to optimise use of all technology required to deliver the service, and ensure delivery adheres to broader systems landscape.
• Provide technical briefings and updates to senior leaders and governance forums

Insight, Compliance & Continuous Improvement 

• Working with NCI specialists, lead security checks and updates; own the recovery plan and testing; approve releases after security review.
• Work with the Data & Insight manager to ensure compliance with GDPR, safeguarding, and data protection standards in all digital processes. This includes instigating privacy assessments in response to system changes, applying agreed retention and deletion rules, and maintaining data sharing controls within the platform.
• Monitor system performance, user feedback, and incident logs to drive iterative improvements.
• Stay abreast of industry trends, AI guardrails, and emerging technologies to future-proof the service.

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Please refer to the Job Description for more information about the role and person specification. 

What we offer

Your Salary 

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department’s needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.

• Automatic enrolment and access to Medicash (one of the UK’s leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.

• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT NATIONAL CHURCH INSTITUTIONS

The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values.  Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role.