Digital Giving Support Officer
Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Voluntary Income in The Church of England is over £800M a year, and funds 75% of the cost of parish ministry. The Church of England National Giving Strategy 2020-2024 is investing over £7.5M in enabling giving and encouraging generosity within its churches.
As Digital Giving Support Officer, you will work in the National Giving Team to support the National Digital Giving Manager with the rollout of a £1.25m digital giving project that will equip thousands of churches with the ability to accept online and contactless donations. You will support and train churches to get the best out of digital giving mechanisms and also work within the team to develop new digital giving opportunities and resources.
We are advertising for two posts that will be 50% church facing and 50% administration focussed. One post will have a focus on financial administration and one will have a creative focus designing resources. There will be some overlap between the posts. Please indicate in your application which specialism you are applying for.
These posts would be ideal for someone looking to gain experience in the non-profit sector and digital fundraising.
For an informal conversation about the role, please email the National Digital Giving Manager firstname.lastname@example.org.
This post is a fixed term contract until the end of 2024, until the end of the National Giving Strategy.
The main responsibilities are:
- With the other Digital Giving Support Officer, operating the church support service for the digital giving rollout. This will be the primary point of contact for churches in the rollout who need help with online or contactless giving, which may involve offering direct support to resolve the query, referring the query on to the provider of a contactless device, or referring the query on to a diocesan giving advisor. It is anticipated that operating the church support service will be about 50% of the role.
- With the National Digital Giving Manager and Regional Giving Advisors, supporting online and in-person training associated with the digital giving rollout and digital giving support more widely. This will require some travel and overnight stays, for which expenses are paid and time off in lieu will be granted.
- Developing resources—such as contactless device guides— to support different digital giving initiatives, working alongside the Parish Buying Marketing Officer to ensure the right support is being offered to churches exploring digital giving mechanisms.
- Providing administrative support for the digital rollout, which may include, but is not limited to, either being the lead person in the team for using our internal financial management system or providing design support for resources.
- Build relationships with diocesan Giving Advisors and respond to digital giving related queries.
At the NCIs many of our staff work flexibly in a number of different ways including where they are based. We are happy to talk at interview about options that might be possible with this role.
In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.
The Ideal Candidate
The ideal candidate must have:
- Accuracy and attention to detail.
- Good practical understanding of information systems and applications.
- Ability to communicate clearly both verbally and in writing.
- Ability to work well with numerical data.
- Ability to work in a team.
- Interest in giving and fundraising, and development of skills in this area.
- Flexible and organised approach to work.
- Able to work comfortably with competing priorities.
- Ability to prioritise customer needs, provide excellent customer service and communicate clearly to all stakeholders.
- Proven use of Microsoft Word, Outlook and Excel.
- The post requires effective literacy and numeracy skills.
- Previous experience of working in a customer-service support function.
- Experience of the Church sector, either in a paid or voluntary capacity, ideally in relation to giving or church finances.
We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.
Excellence, Respect, Integrity
We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here