Post Introduction

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

• rented properties located around England and Wales  
• supported living homes located in 7 schemes around England  
• shared ownership homes  

1. The post holder will be responsible for the delivery of major works to our homes. The post holder will need to determine what works are required and seek to appoint a suitable contractor (and if required consultant) to undertake the works. When necessary, the post holder will need to visit the property to investigate the matter and to develop a scope of works. The post holder should work with our compliance team to obtain any relevant information (such as asbestos surveys, electrical reports, EPCs). Following determination of the scope of works the post holder will then seek quotations for the works and upon completion of the works undertake a post works inspection.  
2.  For complex or multi-part building defects or disrepair matters the post holder will be required to liaise with the current resident to understand the matters, visit the resident in their home to investigate the matters and to understand more fully the needs of the resident. The post holder will instruct and supervise as required specialist consultants to undertake investigations and to appoint relevant contractors to deliver the works. During the course of the works the post holder will oversee the works and update residents as to the progress of the works and provide support during the works. Working with specialist consultants the post holder should ensure works meet the relevant quality standards 
3. To inspect all empty properties at the point the keys are returned (unless the property has already been earmarked for disposal) to recommend its retention or disposal against the needs of the portfolio and to identify key works that is likely to be required prior to reletting. 
4. The post holder will support the management of refurbishment of our empty properties through our third party maintenance provider to ensure they meet our lettable standards on time and within agreed budget as set down in the relevant policies and processes agreed. It is anticipated that this will be undertaken primarily as an office-based function through the review of survey data provided by external consultants with some onsite inspections being undertaken for more complex matters to enable the scope of works to be developed and confirmed and visiting properties as part of the handover process. 
5. Working in conjunction with residents, other staff members, surveyors and contractors as required to investigate and resolve complex repair or major works related queries or complaints within occupied homes. Respond to and provide updates to residents as applicable on matters being investigated. 
6. Instruct as applicable relevant consultants/surveys. As applicable ensure the consultant has sufficient background information and is fully briefed as to the term of their appointment including relevant timescales.
7. Manage, direct and work with external consultants to determine scope of works and to enable instruction of the appropriate works contractor(s). Work with external consultants as appropriate to ensure compliance with relevant health and safety regulations including asbestos and the Construction (Design and Management) Regulations. 
8. For works within occupied homes, work with the residents (or their nominated representative) and other relevant Pension Board officers to agree how works are to be undertaken and that appropriate support is provided during the works. On some occasions this may include temporary or permanent rehousing. 
9. Review cases to identify relevant risk attached to the case. Risks may include (but not be limited to); Health and Safety, disruption to residents, financial, reputation or noncompliance with the law/good practice. 
10. Work in partnership with appointed works service providers to deliver a first class, quality service to customers whilst maintaining best practice and value within both void and occupied homes. 
11. Review preliminary documents and schedules of works and photographs provided the appointed surveyor to ensure that works identified reflect our lettable standard and include OT recommendations, or address the matters being considered within complex cases as relevant and provide relevant parties with feedback. 
12. When applicable apply for Building control consent for works
13. Agree and sign off applications for payment having checked costs, variation orders and extra works orders submitted by service providers in accordance with the pre-agreed schedule of rates costs, or tender rates as applicable. 
14. Track and maintain records of expenditure incurred, costs committed and forecast costs to be incurred against budgets. Provide regular reports. 
15. To support the active management and monitoring of value for money, performance and quality standards reviewing the effectiveness of refurbishment works in order to promote continuous improvement 
16. Contribute to contract management with service providers to build effective partnering relationships, raising issues and concerns in a constructive manner. For some works the post holder may be required to act as the client representative (or similar) under the terms of the contract. 
17. Attend site to take handover of properties from surveyors and contractors as required, checking items against the schedule of work and to arrange for defects to be remedied in good time and to ensure the issue of relevant contract documents (such as certificate of practical completion). 
18. Maintain accurate records on our empty property programme ensuring this is always kept up to date and accessible and when applicable relevant performance indicators are maintained and complied with. 
19. Ensure information on works completed is uploaded to relevant record systems within the organisation to inform future compliance related inspections and future planned maintenance requirements. 
20. Assist, as required, with the general works of the Property team, to manage seasonal peaks in workload, such as responding to emergency matters. 
21. Undertake viewings of properties being considered for purchase to determine their suitability against the needs of our portfolio. 
22. The post holder may be required to provide some assistance to our Supported Housing Schemes though the provision of technical advice or assistance procuring specialist consultants/contractors. 
23. The post holder will be required to visit occupied properties to investigate matters and to work with and support residents before and during works. Properties are located around England and Wales. The post holder will also be required to visit void properties and to undertake quality checks of the works.

• Knowledge and experience of managing work within occupied housing (essential)
• Strong technical knowledge of construction and maintenance works within a housing setting and the ability to make informed decisions based upon specialist information provided by others 
• Good understanding of building defects and remedies 
• Experience of delivering a customer focused service 
• Experience of engaging with residents and providing support to during the delivery of works 
• Genuine skills in engagement and communication including negotiation and persuasion. 
• Knowledge and ability to write reports and develop schedules of works. 
• IT Literate with previous knowledge in Microsoft products and database systems (essential).  
• Strong understanding of Health and Safety and Compliance regulations within a construction and housing setting including an understanding of the Housing Health and Safety Rating System (HHSRS) 
• Experience of void refurbishment works

• Good technical understanding of property construction and maintenance primarily within a residential content. 
• Good communication skills
• Ability to work with minimal supervision, whilst being organised and self-disciplined. 
• Excellent people skills 
• Flexible and approachable with an attention to detail 
• Confident and responsible, making decisions and being accountable 
• Ability to cope with competing deadlines, to prioritise and set targets, work in a structured manner 
• Be self-motivated, have initiative, and a record of achieving agreed objectives within time and resource constraints.
•  Adaptable and innovative and a problem solver 
• Ability to relate well to a variety of people and create, maintain, and enhance working relationships. 
• Willing to learn new concepts and open to change 
• Ability to travel and work flexibly
• Our properties are distributed throughout England and Wales distributed into four regions. The post holder will be assigned to one geographical region. The post holder will be expected to visit properties within their region on a frequent basis. On the occasion to balance workload/cover leave etc, the post holder may also need to visit properties in other regions. It is expected that the post holder would be based within or close to their region.   The post holder will need to work flexibly to undertake visits and on occasion may need to stay overnight away from home. 

• An appropriate construction-related qualification (e.g. HND in construction, or degree) or relevant construction-related experience. 
• Valid UK driving license
• This role will require a basic DBS check.

• Knowledge and understanding of older persons/Retirement Housing.

• A salary of £46,577 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• Annual car allowance of £3,600 per annum.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme 
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies