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Complex Case and Voids Manager - North

Please Note: The application deadline for this post has now passed.

Post Introduction

An exciting opportunity has come up to join the Church of England Pensions Board as a Complex Case and Voids Manager. This is a full time hybrid role where you will deliver a customer focused and effective property and asset management service that meets the diverse needs of our residents across the rental portfolio.  

You will work collaboratively with business partners and other professionals including maintenance partners, to ensure value for money and quality accommodation that meets decent homes standards, managing works within an annual budget of around £1.5m to £2m.  


About the Department

The Church of England Pensions Board is a statutory charitable body, which looks after the welfare of those who retire from the stipendiary ministry of the Church of England, and their widow/er(s) and dependants by the provision of pensions grants and retirement accommodation.

The Board’s large Housing Department administers the provision of retirement housing for eligible clergy and their spouses in the form of mortgage loans, rented property, shared ownership, and supported Housing. 

The Church of England Pensions Board makes sure that those who have served or worked for the Church of England have a secure retirement. It currently runs 3 separate pension schemes with over 30,000 members for over 250 employers.  

We also provide and maintain housing a range of housing options for retired clergy and eligible family members on both a rented and a shared ownership basis. Housing is primarily provided through;  

  • rented properties located around England and Wales  
  • supported living homes located in 7 schemes around England  
  • shared ownership homes  

Our core objective is to provide quality retirement housing while demonstrating good value for money.


What you'll be doing

The post holder will be required to work within both the Property Services Team and Acquisitions and Disposals Team. This includes:

  • Delivery of major works to our homes. The post holder will need to determine what works are required and seek to appoint a suitable contractor (and if required consultant) to undertake the works.
  • For complex or multi-part building defects or disrepair matters the post holder will be required to liaise with the current resident to understand the matters, visit the resident in their home to investigate the matters and to understand more fully the needs of the resident.
  • The post holder will support the management of refurbishment of our empty properties through our third party maintenance provider to ensure they meet our lettable standards on time and within agreed budget as set down in the relevant policies and processes agreed.
  • Working in conjunction with residents, other staff members, surveyors and contractors as required to investigate and resolve complex repair or major works related queries or complaints within occupied homes. 
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.


To be successful in this role, you will need:

  • Knowledge and experience of managing work within occupied housing (essential)
  • Strong technical knowledge of construction and maintenance works within a housing setting and the ability to make informed decisions based upon specialist information provided by others 
  • Good understanding of building defects and remedies 
  • Experience of delivering a customer focused service 
  • Good technical understanding of property construction and maintenance primarily within a residential content
  • Good communication skills 

Key requirements:

  • An appropriate construction-related qualification (e.g. HND in construction, or degree) or relevant construction-related experience
  • Valid UK driving license
  • This role will require a basic DBS check
  • Please note this is a remote role therefore working from home is essential.

The post holder will be required to inspect homes/small estates primarily within the region to which they are assigned, but on occasion carry out similar duties in other regions (for example holiday cover or to balance workload). As such the post holder is required to be based in (or in close proximity to) their allocated region. Regions are made from joining Dioceses together. The North region currently consists of the following Diocese; Liverpool, Manchester, Sheffield, Blackburn, Leeds, Durham, Carlisle and Newcastle. As the portfolio changes though property sales/purchases it may on occasion be necessary to redefine the Region boundaries.

The role will require significant travel (via public transport/car as applicable) and as such has an essential car user allowance of £3,600 attached to the post. This is paid in monthly instalments of £300 per month.


Please refer to the Job Description for more information about the role and person specification. 

What we offer
Your Salary 
  • A salary of £46,577 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits
  • 25 days annual leave plus eight bank holidays three additional days (pro-rated if working part-time).
  • We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department’s needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
  • We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
  • Automatic enrolment and access to Medicash (one of the UK’s leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
  • Access to Occupational Health, and an Employee Assistance Programme 
  • Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
  • Apply for eligibility for an Eyecare voucher.
  • Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT NATIONAL CHURCH INSTITUTIONS
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:
  • Strive for Excellence
  • Show Compassion
  • Respect others
  • Collaborate
  • Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values.  Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role. 

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